Sometimes Mobile users may experience very delayed /No action to their complaints and problems from Mobile
service providers, in this kind of situation the first step is to call your service provider’s Call Centre and obtain the docket/complaint number for registration of your complaint. Many complaints can be resolved at this stage.
If you are not satisfied with the redressal of your complaint at the Call Centre level, then contact Next higher authority i.e.
Nodal Officers of your service provider. All mobile operators in India appointed Nodal Officers for handling Consumer Grievances in their respective circles/Areas.
When you are contacting Nodal Officer of your circles/state, make sure you have your Complaint Reference Number (which you got from Customer Care earlier). Nodal Officers are very fast and responsive to your concerns/problems,
but in case you don’t get satisfactory resolution to your Query/complaint you can further appeal to the appellate authority i.e. to Appellate Officer.
For your convenience links provided below for all service providers so that you able to find the toll free number of Call Centre, contact details of Nodal Officer and appellate authority.
· The above contact information for various states may change over time to time. If you are experiencing problems/errors while using above contact information, go directly to their respective service provider webpage and get the latest and up to date Contact Information.
· Try to contact Nodal Officer only when you fail to get satisfactory resolution to your query/complaint from respective service providers Customer Care .
· Try to contact Appellate Officer/Authority only when you fail to get satisfactory resolution to your query/complaint from respective service provider Nodal Officer.
Service Provider wise details of Call Center, Nodal Officers and Appellate Authorities provided here.
Have a nice day!!!!!