Sometimes
Mobile users may experience very delayed /No action to their complaints and
problems from Mobile
service providers, in this kind of situation the first
step is to call your service
provider’s Call Centre and obtain
the docket/complaint number for
registration of your complaint. Many complaints can be resolved at this stage.
If you are not satisfied
with the redressal of your complaint at the Call Centre level, then contact Next higher authority i.e.
Nodal Officers of your
service provider. All
mobile operators in India appointed Nodal Officers for handling Consumer Grievances
in their respective circles/Areas.
When you are contacting Nodal
Officer of your circles/state, make sure you have your Complaint Reference Number
(which you got from Customer
Care earlier). Nodal Officers are very fast and responsive to your
concerns/problems,
but in case you don’t get satisfactory resolution to your Query/complaint
you can further appeal to the appellate authority i.e. to Appellate Officer.
For your convenience links provided below for all service providers so
that you able to find the toll free number of Call Centre, contact
details of Nodal Officer and appellate authority.
Important Notes:
·
The above contact information for various states may change over
time to time. If you are experiencing problems/errors while using above contact
information, go directly to their respective service provider webpage and get
the latest and up to date Contact Information.
·
Try to contact Nodal Officer only when you fail to get
satisfactory resolution to your query/complaint from respective service
providers Customer Care .
·
Try to contact Appellate Officer/Authority only when you fail
to get satisfactory resolution to your query/complaint from respective
service provider Nodal Officer.
Service
Provider wise details of Call Center, Nodal Officers and Appellate
Authorities provided here.
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Have a nice day!!!!!
Regards
Rishi kumar
